Q : Do I need an account to shop?
Nope, you don’t! You can simply check out as a guest. However, if you Fear Of Missing Out and would like to be informed of our latest news and offers, we suggest you create one.
Q : What forms of payment do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, JCB), bank transfers, GoPay, ShopeePay and other e-wallets via QRIS. All payments are processed through a secure checkout system provided by Midtrans and PT. Kinerja Inovasi Nusantara.
Q : Can I choose the currency I pay in?
We process payments in Indonesian Rupiah. If you are ordering from a country with a different currency, your order will be converted according to the daily exchange rate set by your bank or card provider.
Q : Shoot! I forgot my password...
Don’t sweat it. Just click the “Forgot your password?” link. You’ll then be emailed a link to set up a new password.
Q : There’s a problem with my order.
Oh no! Please email us. We want to fix it. Tell us what’s gone wrong at firstname.lastname@example.org and we’ll see what we can do.
Q : I haven’t received my order yet.
We’re so sorry your order is taking so long. We do everything we can to make sure you receive your purchase ASAP. Please send us an email at email@example.com and we’ll sort this out as soon as we can.
Q : Can I exchange my order?
Yes! We know shopping online for clothes and getting the perfect fit is a nut job (let alone for things as snug-fitting as leggings and sports bras!), so we want to make it a worry-free experience for you. If you’re not happy with the fit, please click here to get an exchange started.
Q : Can I make changes to my order after it’s been placed?
Hmm, because orders are shipping as fast as possible, you may not be able to make any changes to your order, including billing/shipping address. If you need to change something, please contact us immediately at firstname.lastname@example.org and we’ll help you the best we can. If we’re unable to accommodate, we can always walk you through our easy returns process.
Q : I think my package is lost somewhere, or stolen.
Ugh, that’s so frustrating. Please contact the courier for more information about your order. We can’t be held accountable for lost or stolen packages once they’re shipped.
SHIPPING & RETURNS
Q : When will my order ship?
Orders ship out within 1-2 business days the latest.
Q : How long does delivery take?
For orders placed in Indonesia, it may take 4-7 business days for shipments to arrive. Note that we can’t guarantee ship time to addresses located outside of Indonesia. Please allow for additional shipping time.
Q : Do you ship internationally?
Good news, we ship worldwide!
Q : What’s the return policy?
We hope you love your new kit, but if for any reason you’re unsure, don’t stress! You can easily return it to us within 14 days (for domestic orders) and 21 days (for international orders) since you place your order. But please, make sure it’s in its original, sellable condition - unworn, unwashed and undamaged - with the tags intact. Please see our full returns policy here.
PROMOTIONS & REWARDS
Q : One can never have too many leggings. Can I apply multiple promo codes?
Uh-oh, sorry. Unfortunately, only one promo code shall be applied per order. We don’t do coupon stacking of any kind.
Q : Any discounts for first-time buyers?
Welcome to the family, Kinsiders! You can get Rp 50.000 off your first purchase if you sign up for our exclusive Kinsider news and offers. If you can’t get enough, refer us to your friends and family using your unique referral link and earn Rp. 100.000 credit (*after* they buy) for every first-time buyer you refer! It’s a win-win. Click the "Refer a Friend" button below at the bottom left corner to start sharing!